Returns & Exchanges

At Rock Luggage, we want you to travel with confidence, which is why we offer a 30-day window for returns on all unused items in their original packaging. Whether you have changed your mind or need a different size, our streamlined process ensures your satisfaction is our top priority.

Return Process

• 1.
  Initiate Your Request

  Visit our online return portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Pack Your Items

  Place the unused luggage or accessories back into their original protective boxes, ensuring all tags and protective films are intact.

• 3.
  Ship It Back

  Download and print your prepaid shipping label from the portal, attach it to the exterior of the box, and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our warehouse team inspects the returned goods, we will process your refund to your original payment method within 5-7 business days.